Privacy Policy for Waves Laundry Service App
Last Updated: June, 2025
1. Introduction
Welcome to Waves ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our laundry service application.
2. Information We Collect
We collect only the minimum necessary information to provide our service:
- Email address
- Username
- Delivery address
- Order details
3. How We Use Your Information
We use your information solely for:
- Creating and managing your account
- Processing your laundry orders
- Communicating about your orders
- Delivering your clean items
- Improving our service
4. Data Security
We implement industry-standard security measures to protect your information:
- Secure data encryption
- Regular security updates
- Restricted access to personal information
- Secure payment processing
5. Information Sharing
We do not sell or share your personal information with third parties. Your information is only shared with:
- Laundry service providers (only order details)
- Delivery partners (only delivery information)
6. Your Rights
You have the right to:
- Access your personal information
- Update or correct your information
- Delete your account
- Opt-out of marketing communications
7. Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
8. Changes to Privacy Policy
We may update this privacy policy periodically. We will notify you of any material changes via email or through the app.
9. Contact Us
For privacy-related questions, please contact us at:
Email: support@wavescloud.sa
Phone: +966 55 996 6282
10. Consent
By using the Waves app, you consent to our privacy policy and agree to its terms.
11. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect information from children under 13.
12. Third-Party Services
While we use third-party services for payments and delivery, these services are bound by their own privacy policies and our data protection requirements.
13. Data Protection
We follow data protection principles ensuring your information is:
- Processed lawfully and transparently
- Collected for specified purposes
- Limited to what is necessary
- Accurate and up-to-date
- Stored securely
- Protected against unauthorized access
14. Your Control
You can control your data by:
- Managing account settings in the app
- Requesting data deletion
- Updating contact preferences
This privacy policy is effective as of 2025.